Shipping policy

At Silvea, we aim to deliver your jewelry safely and efficiently.

Order Processing

Orders are generally processed within 1–3 business days, depending on product availability and order volume.

Customized or made-to-order products may require additional processing time.

Shipping

Once your order has been dispatched, you will receive relevant shipping and tracking information, where available.

Delivery timelines may vary depending on:

• Your delivery location
• Shipping partner availability
• Weather conditions
• Public holidays or unforeseen circumstances

Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Incorrect Address

Customers are responsible for providing accurate shipping information. Silvea may not be responsible for delays or delivery issues caused by incorrect or incomplete addresses provided during checkout.

Damaged Packages

If your package arrives damaged, please contact our customer support team as soon as possible and provide photographs or videos of the package and product.

Contact Us

For any shipping-related questions or assistance, please contact the Silvea customer support team.