Refund policy
At Silvea, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below.
Returns
We accept return requests within 7 days of delivery, provided that the product meets our return eligibility requirements.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must be returned with all original packaging, tags, certificates, and accessories, if applicable.
- The item should not be damaged, altered, or tampered with after delivery.
- A valid proof of purchase may be required.
Non-Returnable Items
For hygiene, safety, and quality reasons, certain items may not be eligible for returns or exchanges. This may include:
- Customized or personalized jewelry.
- Products purchased during special clearance or final-sale promotions.
- Items that have been damaged or altered after delivery.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery with relevant photographs or videos. Our team will review the issue and provide an appropriate resolution.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed through the original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
For any return or refund-related questions, please contact the Silvea customer support team.